PRIVACY POLICY
This Personal Data Protection Policy explains how we collect, use, store, and protect your personal information. By visiting or making a purchase on our website, you consent to the policy described below.
WHO WE ARE
Alvya (“we”, “our”, “us”) acts as the Data Controller of your personal information.
Registered Address:
71-75 Shelton Street Covent Garden
WC2H 9JQ, London
United Kingdom
Email: contact@alvyafashion.com
Data Protection Contact: contact@alvyafashion.com
WHAT WE COLLECT
We collect the following types of personal data:
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Personal details (name, address, email, and phone number)
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Payment and billing information (processed securely through third-party providers)
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Browser type, version, and operating system
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Pages you visit and features you use on our site
We also use cookies or similar technologies to analyse usage patterns, improve website performance, and provide relevant marketing. Third-party partners may collect browsing information to deliver interest-based advertising.
WHY WE USE YOUR DATA
We process your personal data in order to:
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Fulfil and deliver your orders
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Process secure payments
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Communicate with you about your purchase or delivery
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Send promotional messages or newsletters (if you opted in)
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Respond to customer service requests
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Conduct internal reporting and improve our services
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Comply with applicable legal obligations
DATA STORAGE AND ACCESS
Your personal data is processed and stored securely by Alvya .
Hosting and data storage may be managed by third-party vendors such as Shopify, Google, Facebook, Klaviyo, or similar platforms.
No third-party has access to your data unless required by law.
DATA RETENTION
We keep your personal information for as long as your account is active or as necessary to provide our services.
After that, it will be securely deleted or anonymised.
Some data may be processed outside the European Economic Area (EEA); by using our website, you acknowledge and consent to this transfer.
YOUR RIGHTS
Under the General Data Protection Regulation (GDPR), you have the right to:
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Access the personal data we hold about you
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Request correction or deletion of your data
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Withdraw consent for marketing communications at any time
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Lodge a complaint with your national data protection authority
To exercise these rights, contact us at:
contact@alvyafashion.com
If unresolved, you may contact your local Data Protection Authority.
SECURITY
We apply technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, alteration, or destruction.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
Any significant changes will be notified via email or by posting a notice on our website.
MOBILE TERMS OF SERVICE
Alvya’s mobile message service (the “Service”) allows us to send SMS or text notifications.
By subscribing, you agree to these terms. Standard messaging rates may apply.
You may opt out at any time by following the unsubscribe instructions included in any message.